Exchange & Store Credit

At Noire Swimwear, we offer exchanges through a simple two-step process: return your item for store credit, then use that credit to select any available piece you prefer.

Please carefully follow the instructions below.

Preparation and Packaging Instructions

Preparing the Items

• Carefully fold the items.
  
• Make sure all tags are attached.
  
• Items must be unworn, unwashed, and in original condition.

Packaging

• Use the original box to package the items.
• If the original box is not used, additional shipping charges may apply.
• Seal the box securely to prevent damage during transit.

International Package Exchange Instructions

Initiate the Exchange (Return):

• Contact us to initiate the exchange process and receive your shipping label.
• Contact FedEx in your area and schedule the pick-up according to your availability.

Confirmation:

• Please check your email regularly for updates.
• Once your package is received and inspected, you will receive an email confirmation regarding the issuance of your store credit.

By following these steps, you will ensure a smooth and efficient  exchange process.

For assistance, contact us at customercare@noire-swimwear.com.

 

Romania Package Exchange Instructions

Arrange for Shipping:

• Visit the official FAN Courier returns platform: https://retur.fancourier.ro/
• Search for “Noire Swimwear” in the list of stores.
• Follow the instructions on the website to initiate the return for exchange.

Shipping Confirmation:

• After sending the package, monitor your email for updates.
• You will receive confirmation or tracking details regarding your return.

For questions, please contact customercare@noire-swimwear.com.

 

Inspection & Store Credit Issuance

• Once the returned package arrives at our warehouse, all items are carefully inspected.
• If the items meet our return conditions, we will issue a refund in the form of store credit.
• The store credit will be added to your customer account and is valid for 24 months from the date of issuance.
• You will receive an email notification once the store credit is available in your account.

 

How to Use Store Credit

• Place a new order by following the standard checkout steps.
• At checkout, select Store Credit as your payment method.
• If the total order value exceeds the available store credit, you may pay the difference using any of the payment methods available at checkout.

 

Refunds for Orders Placed with Store Credit

If you request a refund for an order paid with store credit, you may choose between:

• Refund as store credit,
  or
• Refund via bank transfer, in which case you must provide a valid IBAN for
  processing.

 

Exchange & Return Conditions

• Item Condition: Ensure that items are only tried on over your own undergarments. We cannot accept returns for items that have been worn, soiled, or show makeup marks.
• Return Criteria: To be eligible for a return, items must be in their original condition with the protective adhesive strip intact, unworn, undamaged, and unused. All original tags should be attached, and the item should be returned in its original packaging.
• Packaging and Payment: We do not accept packages for cash refunds, package exchanges, or those that are improperly packaged. Avoid attaching the waybill or any labels directly to the item's original box; instead, place the box inside a protective bag.
• Return Policy Adherence: We kindly request that you take care when trying on your purchases and return them in the same condition as received. Items not meeting our policy will not be accepted.

We appreciate your cooperation in adhering to these conditions, which help us provide a smooth and efficient returns, refunds and exchange process.

For any further assistance, please contact us at customercare@noire-swimwear.com.