If you have forgotten your password, visit the 'My Account' section, click on 'Forgot Your Password?' and simply follow the 'Password Reset' instructions. You will receive an email to reset your password.

We currently accept only orders online.
We cannot take orders via phone, e-mail or through our social media message.

No, all you need is an email address to place and track orders.

To checkout faster, access your wishlist and order updates, we recommend create an account. If you create a Noire Swimwear account, you'll be automatically enrolled in our Reward Programme.

If you require any changes to your order;
including incorrect address details and/or item sizing, contact our Customer
team immediately.

 We cannot guarantee any amendments to your order. If your order has already been processed, Noire Swimwear does not accept responsibility for incorrect details entered.

We try to provide as much information as we can about all products. If there is any other information/question that you need, please let us know to customercare@noire-swimwear.com

In your “Wish List” you can save your favourite products, keep track of them and eventually purchase them whenever you please.

We try to optimise the accuracy of all product images and colours featured on the site as much as possible. However, the display of product colours depends significantly on the user’s computer monitor and we cannot guarantee the level of accuracy achieved on every individual user’s monitor.

At Noire Swimwear, we are committed to processing and delivering your order as quickly as possible.

Order Processing:

• Orders placed before 4:00 PM (GMT+3) are processed the same day.

In-Stock Items:

Most items ship within 24 hours.

Deliveries within Romania typically arrive within one business day, though unforeseen delays can occasionally occur.

Estimated Shipping Times:

• FAN Courier (Romania only): 1–2 business days
  
• FedEx (Europe): 1–2 business days
  
• FedEx (Rest of the world): 3–5 business days

All international orders are shipped via express delivery. Please note that customs procedures in your country may cause additional delays.
For international orders, all shipments are sent via express delivery. Please note that delays may occur due to customs procedures.

Once you receive your tracking number and the courier’s contact information, we kindly ask that you reach out directly to the courier if you are unable to receive your order in person or if you prefer to have it delivered to an Easy Box. This helps ensure your delivery is handled according to your preferences without delays.

If your order is returned to us because it was not collected, you can request that it be shipped again by contacting customer service. Please note that a new shipping fee will apply for the redelivery.

To receive your discount code, simply subscribe to our newsletter using your email address. Once you click the Subscribe button, you will receive a confirmation email—please follow the link in that email to confirm and activate your discount.

If you don’t see the message in your inbox within a few minutes, we recommend checking your Spam or Junk folder as well.

If the product you would like to purchase is currently sold out, you may click the “Notify Me When Available” button on the product page. By doing so, you will receive an email notification as soon as the item is restocked, allowing you to complete your purchase promptly.

If the product you would like to purchase is currently sold out, you may click the “Notify Me When Available” button on the product page. By doing so, you will receive an email notification as soon as the item is restocked, allowing you to complete your purchase promptly.

In addition to our online store, you can find a selection of Noire Swimwear products at select retail partners.

• Bucharest: Aparterre: Str. Jean Louis Calderon 80, București 030167
• Constanța: Desir Boutique Strada Ion Lahovari 158, Constanța 900178
• Cluj-Napoca: Concepto Cultural Society Strada Anatole France 4
  

To keep your Noire Swimwear looking its best, we recommend following these care instructions:

• Rinse After Use: Rinse your swimsuit in cool water after each wear to remove salt, chlorine, or sweat.
  
• Hand Wash Only: Always hand wash gently with mild soap. Avoid machine washing, as it can damage the fabric.
• Wash Separately at First: For new items, wash separately to avoid color transfer. Minor dye bleeding is normal and will stop after a few washes.
  
• Avoid Harsh Products: Tanning oils, lotions, SPF, and harsh chemicals may cause discoloration. This is not considered a manufacturing defect.
  
• Embellishments Are Safe: Any decorative elements like beads or clips are safe for use in both saltwater and chlorinated pools.
  

If you choose to return an item, Noire Swimwear does not refund:

• International prepaid duties and taxes paid at checkout for Delivered Duties Paid (DDP) orders.
• Duties and taxes paid at customs entry for Delivered Duties Unpaid (DDU) orders.

If you are a resident, you may contact your local customs office to inquire about obtaining a tax refund.

No, the address displayed on Google Maps is our office and production facility only. It is not open to the public as a showroom.

For urgent deliveries, please contact Noire Swimwear Customer Care. We may be able to arrange an express delivery via a car-sharing service or allow personal collection from our premises.

Please note:

1. Our headquarters is not a showroom, and you cannot try on products at this location.
2. To view and try on our swimwear, we invite you to visit our partnered retail boutiques, where a selection of our products is available.

Bucharest: Aparterre: Str. Jean Louis Calderon 80, București 030167

Constanța: Desir Boutique Strada Ion Lahovari 158, Constanța 900178

Cluj-Napoca: Concepto Cultural Society Strada Anatole France 4

If you haven’t received your order confirmation, one possible reason is that you entered the same address for both the Shipping Address and the Billing (Invoice) Address, which can sometimes prevent confirmation emails from being delivered.

The invoice (billing) address should match the address linked to your payment method (e.g., the address registered with your bank or credit card). This may differ from the shipping address where you want your order delivered.

We accept exchanges for the same product in a different size. Please indicate the size you would like in the return form included with your order.

If you would prefer a different product, we can issue a store credit for the value of your return.

Exchanges are subject to stock availability — we can only process the exchange if the desired size is currently in stock.

In rare cases, delays may occur that are beyond Noire Swimwear’s control. If your parcel is taking longer than the estimated delivery time or appears to be lost, please contact the shipping carrier directly using your tracking number as the first step.

If the carrier is unable to resolve the matter, our Customer Care team will be glad to assist you further.

A return may be declined in the following situations:

• The return was initiated more than 30 days after delivery.
  
• The product shows signs of damage, wear, or use — including marks from make-up, lotions, self-tanner, or similar substances.
  
• The swimwear was tried on without the required protective hygiene liner (without underwear).

Note: A return may be also partially rejected.

If your return is rejected, the product(s) will be shipped back to you, and the return shipping cost will be at your expense.

We’re truly sorry if this happens — quality is at the heart of everything we do at Noire Swimwear, and defects are extremely rare. If you notice any issue with your item upon opening your order, please contact our customer service team right away.

Be sure to include clear, good-quality photos of the defect so we can quickly review the situation and make it right for you.